Frequently Asked Questions
Q: What payment methods do you accept?
A: We accept Debit cards, Credit cards, Apple Pay, and Cash on Delivery as methods of payment.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders above 50 AED. A standard shipping charge of 15 AED applies to orders below 50 AED.
Q: How long will it take to receive my order?
A: Shipments will be delivered within 1-2 days for most areas in the UAE. However, delivery to remote areas may require extra transit time.
Q: Do you offer international shipping?
A: We currently only cater to customers within the United Arab Emirates.
Q: Can I return a product?
A: Yes, you can return a product within 14 days of purchase if it is unused and in its original packaging. Please refer to our return policy for more information.
Q: How can I track my order?
A: You will receive a shipment confirmation email/sms with a tracking number.
Q: Do you offer any discounts or promotions?
A: Yes, we offer regular discounts and promotions on our website and social media platforms. Please subscribe to our newsletter or follow us on social media to stay updated.
Q: Do you have any physical retail stores?
A: Yes, we have retail stores located in Dubai Outlet Mall, Ibn Battuta Mall – Dubai, Sahara Centre – Sharjah. Please check our website to get directions.
Q: Do you offer beauty consultations or services?
A: No, we do not offer any beauty consultations and services. Please follow us on social media or sign up to our newsletters for beauty tips and tricks.
Q: How can I contact customer service?
A: You can contact our customer service team through the contact form on our website or by emailing us at [email protected]